Your privacy,
in good hands.

01 / Information we collect

When you request an estimate, fill out our website contact form, call, email, or contact us through Facebook, Instagram, or Messenger, we may receive information such as:

• Your name, email address, and phone number
• Your property address or project location, if you provide it
• Descriptions of your project, requested services, preferred timing, and photographs you choose to share
• Messages and other communications you send us

When you visit our website, our hosting provider and third-party platforms may process technical information such as IP addresses, device/browser information, and basic usage or security data.

02 / How we use information

We use this information to respond to requests, prepare estimates, schedule and perform services, communicate about your project, maintain necessary business records, and operate and protect our website. We may also use aggregated or available platform insights to understand how people find Hillstone and improve our services and advertising.

03 / Facebook and Messenger inquiries

If you respond to a Hillstone advertisement or contact us through Facebook or Messenger, we use the information you choose to submit to understand your project and follow up with you. Those interactions are also subject to Meta's own privacy practices. You can review Meta's Privacy Policy.

04 / Sharing information

We do not sell customer contact information. We may share information with service providers that help us operate our website, manage messages, or deliver requested services, and with subcontractors when reasonably necessary for a project. Information may also be disclosed when required by law or to protect our rights and safety.

05 / Storage and security

We use reasonable measures to safeguard customer information and keep it for as long as needed to respond to inquiries, provide services, maintain records, or comply with legal requirements. No internet or electronic storage method can be guaranteed completely secure.

06 / Your choices

You may contact us to ask about the personal information we hold about you, or to request that we correct or delete it, subject to applicable legal and recordkeeping obligations. You can also choose not to provide optional information, though some details may be needed to prepare an estimate.

07 / Changes to this policy

We may update this page as our services or information practices change. The date at the top of this page shows when it was last updated.

08 / Get in touch

Hillstone Home Services
Lexington, Kentucky
hillstonehomeservices@gmail.com
(859) 213-9480